Privacy Policy

Effective 1 December 2025

Print Guys values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, services, or place an order with us. We comply with the New Zealand Privacy Act 2020 and follow industry best practices to safeguard your data.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information you provide

  • Name

  • Email address

  • Phone number

  • Delivery and billing address

  • Order details and history

  • Quote request information

  • Artwork or files you upload

  • Any additional information you provide voluntarily (e.g., notes, instructions, feedback)

1.2 Payment information

Payments are processed securely through Windcave.
We do not store or have access to your credit card details.

1.3 Website and technical data

We may automatically collect non-personal information such as:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Site usage patterns

  • Cookie data

This information helps us improve the performance and security of our website.

2. How We Use Your Information

We use your information for the following purposes:

  • To process, produce, and deliver your orders

  • To communicate with you about orders, quotes, or enquiries

  • To provide customer support and respond to requests

  • To maintain and improve our website and services

  • To personalise your experience

  • To send you optional promotional updates (only if you’ve opted in)

  • To meet legal, accounting, or compliance obligations

  • To follow up on quote requests or job enquiries

We only use your personal information for purposes you would reasonably expect.

3. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only with trusted partners when necessary to operate our business, including:

3.1 Service providers

  • Couriers and logistics companies

  • Payment processors (Windcave)

  • Website hosting and IT providers

  • Production partners assisting with fulfilment

  • Security, analytics, or email service tools

These providers may only use your information to perform services on our behalf and must protect it.

3.2 Legal requirements

We may disclose information if required by law, regulation, or court order.

4. Email Communication & Opting Out

You may receive:

Service emails

(e.g., quotes, order confirmations, invoices, production updates) — these are essential and cannot be opted out of.

Promotional emails

(sent only if you opted in).
You can unsubscribe at any time by clicking the link in the email or contacting us at hello@printguys.nz.

5. Accessing or Correcting Your Information

You have the right to:

  • access the personal information we hold about you

  • request corrections if any information is inaccurate

Please email hello@printguys.nz with your request and we’ll respond as soon as reasonably possible.

6. Cookies & Tracking Technologies

Cookies are small files stored on your device that help the website function and improve your experience.

We use cookies to:

  • remember your preferences

  • track website usage

  • analyse performance

  • support features like shopping carts and login sessions

You may disable cookies in your browser, but some site features may not work correctly.

7. Data Storage & Security

We store your information securely and take reasonable steps to prevent:

  • unauthorised access

  • loss or misuse

  • modification or disclosure

Credit card details are never stored by Print Guys; all transactions are handled by Windcave through secure, PCI-DSS compliant systems.

8. How Long We Keep Your Information

We retain personal information only as long as necessary for:

  • fulfilling orders

  • legal obligations

  • accounting and tax purposes

  • supporting your customer history

After this, information is securely deleted or anonymised.

9. Children’s Privacy

Our services are not directed at children under 13.
If we become aware that we have collected information from a child without consent, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. If changes are significant, we may also notify you via email or on the website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Print Guys
Email: hello@printguys.nz
Auckland, New Zealand